250r Privacy Policy – Personal Data Protection for Malaysian Players

1Introduction & Scope of 250r's Privacy Policy

Platform 250r, accessible via the 250r.my website and our official mobile app, takes our responsibility to protect the privacy and personal data of every user who entrusts us with their information seriously. This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines how we manage your personal data throughout your use of the platform.

This policy applies to all individuals who register an account, use our services, browse the website or interact with the platform 250r in any manner, including via desktop browser, mobile browser or our official Android and iOS applications. We are committed to processing your personal data responsibly, transparently and in accordance with applicable legal requirements in Malaysia.

In the context of this Privacy Policy, "personal data" refers to any information that can be used to identify you as an individual, whether directly or indirectly, including your name, phone number, email address, identification number and related financial information.

2Types of Personal Data Collected by 250r

In operating the online casino platform 250r, we collect various categories of personal data depending on how you interact with us. In general, the data we collect falls into the following categories:

Account Registration Data:

• Full name as stated on your identity card.
• Date of birth for age verification purposes (18+ requirement).
• An active mobile number for OTP verification and communications.
• Email address for account verification and official communications.
• Password (stored in encrypted form and not readable by anyone).

Identity Verification (KYC) Data:

• Malaysian Identity Card (MyKad) number or passport.
• A digital copy of the relevant identification document.
• Proof of current address where required for further verification.

Financial & Transaction Data:

• E-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or online banking details (DuitNow, FPX, Maybank2u, CIMB Clicks) used for deposits and withdrawals.
• Transaction history of deposits, withdrawals, and betting activity on the platform 250r.

Technical & Usage Data:

• The IP address of the device used to access the platform.
• Browser or application type and version.
• Device information including operating system and screen resolution.
• Login, logout and game activity timestamps.
• Cookie data and similar tracking technologies (see section 9).

3Purpose of Personal Data Collection & Use

250r using personal data collected solely for legitimate and transparent purposes as follows:

• Account Management: Creating, managing and maintaining your player account on the platform 250r, including identity verification, password recovery, and account-related communications.
• Payment Processing: Processing all deposits and withdrawals securely and swiftly via approved Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, platform abuse, and other security threats that could harm other players or compromise the integrity of the platform 250r.
• Legal Compliance: Fulfilling legal obligations including PDPA 2010, anti-money laundering (AML) requirements and directives from the relevant Malaysian authorities.
• Customer Support: Providing effective technical assistance and customer support in Bahasa Melayu, resolving complaints and improving the quality of our services.
• Platform Improvements: Analysing usage patterns to improve the user experience, optimise platform performance and develop new features better suited to the needs of Malaysian players.
• Marketing Communications: Sending information about promotions, bonuses and the latest offers — only to users who have explicitly consented to receive such communications.

250r will not use your personal data for any purpose other than those stated above without first obtaining your consent.

4Legal Basis for Processing Personal Data

Every processing of personal data carried out by 250r is based on one or more valid legal grounds under Malaysia's PDPA 2010:

• Consent: You provide explicit consent at the point of account registration 250r or when claiming a specific service or promotion.
• Contract Performance: Processing is necessary to fulfil the platform usage agreement between you and 250r, including processing deposits and withdrawals and providing access to games.
• Legal Obligation: Processing is necessary to fulfil the legal obligations applicable to 250r as an online platform operator in Malaysia.
• Legitimate Interest: Processing is necessary for legitimate interests 250r or a third party, such as preventing fraud and ensuring platform security, provided these interests do not override your fundamental data protection rights.

5Personal Data Sharing & Disclosure

250r does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain limited circumstances, we may need to share your information with the following parties for legitimate operational purposes:

• Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks, and other applicable payment methods.
• Technology Service Providers: Companies that provide technical services to 250r such as server hosting, cybersecurity, and fraud detection systems — all bound by strict confidentiality agreements.
• Relevant Authority: Law enforcement agencies, tax authorities or courts when required under applicable Malaysian law.
• Certified Gaming Partners: Game providers that supply content such as live dealer games to the platform 250r, to the extent necessary for the delivery of those services.

Any data sharing we carry out is limited to the minimum information necessary for the stated purpose, and all third parties receiving your data are required to uphold security and privacy standards equivalent to or exceeding our own 250r.

6Data Security Measures at 250r

250r continuously invests in a comprehensive cybersecurity infrastructure to protect the personal data of all our Malaysian players. Key security measures we have implemented include:

• SSL 256-bit Encryption: All data transmitted between your device and the 250r encrypted using the latest SSL/TLS protocols, making it impossible for unauthorised parties to intercept.
• Encrypted Database: All personal data stored in the database 250r is encrypted at rest for additional protection in the event of any unauthorised access incident.
• Strict Access Controls: Access to players' personal data is strictly limited to authorised staff with a legitimate work-related need, and every access instance is logged and audited on a regular basis.
• 24/7 Security Monitoring: Security Team 250r monitor our systems around the clock to proactively detect and respond to any security threats.
• Regular Penetration Testing: We conduct regular security assessments and penetration testing by independent auditors to identify and address system vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): We encourage all players to enable two-factor authentication on their account 250r them as an additional security layer.

7Personal Data Retention Period

250r retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

In general, retention periods are as follows:

• Active account data: Retained for as long as your account remains active on the platform 250r plus any additional post-account-closure period required by law.
• Financial transaction records: Retained for a minimum of seven (7) years following a transaction, in line with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for as long as required under the applicable anti-money laundering (AML) laws.
• Technical & security logs: Retained for a sufficient period for fraud detection and system security purposes, typically between 12 and 24 months.
• Marketing data: Retained until you withdraw your consent to receive marketing communications from 250r.

When data is no longer required and there is no legal obligation to retain it, 250r will delete or anonymise that data in a secure and irreversible manner.

8Your Personal Data Rights

As a player 250r and as a Malaysian citizen or resident, you have clear rights under the PDPA 2010 with respect to the personal data we hold about you. We are committed to respecting and facilitating the exercise of all these rights:

• Right of Access: You have the right to request a copy of all personal data we hold about you, in a readily understandable format.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate, outdated, or incomplete.
• Right to Erasure: Under certain circumstances, you have the right to request the erasure of your personal data from the system 250r, subject to applicable legal obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: You have the right to withdraw consent previously given for data processing at any time, without any adverse effect on the core services we provide.

To exercise any of the rights above, please contact the privacy team 250r via email at [email protected] or through our 24/7 Live Chat. We will process your request within a reasonable timeframe, and no later than 21 working days from the date we receive your complete request.

9Cookies & Tracking Technologies

Platform 250r uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes — data is collected in aggregate form and does not identify individuals.
• Preference Cookies: Saves your preferences and settings, such as language and interface theme, for a more convenient experience on return visits.
• Security Cookies: Used to detect and prevent suspicious activity and unauthorised access to your account.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform. 250r.

10Transfer of Personal Data Outside Malaysia

In operating the platform 250r, there are situations where your personal data may need to be transferred to or processed outside Malaysia — for example, for data hosting purposes at international data centres or when utilising technology services from global providers.

Any such data transfer will only be carried out provided the following conditions are met:

• The recipient country or region maintains a level of data protection comparable to Malaysia's PDPA.
• Data recipients outside Malaysia have signed binding data processing agreements and meet the security requirements stipulated by 250r.
• The transfer is necessary for the performance of a contract between you and 250r, or you have provided explicit consent for such a transfer.

250r take all reasonable steps to ensure your personal data receives an equivalent level of protection wherever it is processed.

11Child Protection & Age Restrictions

Platform 250r is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. If you are a parent or guardian and discover that your child or dependent under the age of 18 has registered an account 250r, please contact us immediately at [email protected].

We will take immediate action to close the account in question and delete all associated data upon confirmation that the user is below the stipulated age limit. 250r uses multiple verification mechanisms, including a KYC process, to prevent registration by underage individuals.

12Amendments to This Privacy Policy

250r reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or developments in the technologies we use. Any significant amendments will be communicated to users via a prominent notice on our website or through their registered email address.

The "Updated" date at the top of this page reflects when the most recent changes were made to this Privacy Policy. Your continued use of the 250r after the notice of amendment is published will be considered as acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically to ensure you remain informed of our current privacy practices 250r.

If you do not agree with any amendments made to this Privacy Policy, you have the right to stop using the platform 250r and close your account by contacting our support team.

13Contact the 250r Privacy Officer

For any enquiries, concerns or requests relating to this Privacy Policy or how 250r manage your personal data, please reach out to us through the following channels:

• Email: [email protected] (with "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on 250r.my

Our team will acknowledge receipt of your enquiry within 2 business days and provide a full response within 21 business days. For urgent privacy matters, we recommend contacting us via Live Chat for a faster resolution.